Support and Availability

Support

Support on the Website:
- Customers can raise support requests directly from the website using the "Support Requests" tab from the left side menu or directly opening the support page from here. Our team will respond to you within 1 working day and will resolve based on the criticality of the request.
Email support: Customers can send an email to [email protected] and our team will respond to the ticket depending on the criticality of the ticket.
Dedicated customer success manager: For Enterprise plan customers, we have a single point of contact for account-related questions aside from the above options. Aside from answering questions and trying to resolve issues, this person serves as a Point of Contact for the customer’s requests and issues.

Priority	Response SLA	Resolution SLA	Scenario
P0/Critical	1 hour	4 hours	Services going down, major security problems.
P1/High	2 hour	24 hours	The issue is a workflow blocker, the customer loses access to their data or is not able to export/import data properly.
P3/Medium	1 working day	7 working days	Non-blocker Issue affecting secondary functionality and causing a slowdown.
p4/ Low	2 working days		Non-blocker issue, has a workaround or doesn’t directly affect the user's data.